Dont Panic, we have a Liberal Returns Policy
1) In case of genuine fault from our side for eg different product & damages in product we
will refund the money Please contact us within 24 hour of receiving product
without removing tags, buyer needs to pay for shipping return charge. we will only refund money after buyer return the items
2) Gift item(food, cake, flower) to Nepal wont be refunded.
3) We do not accept any returns after 5 days of receiving the shipment or products is used
4) Please be aware Due to hygiene and health reasons, we do not offer any returns or exchanges on jewellery items and inskirt unless they are damaged.
5) Item availability failure - In case of multiple goods being ordered, if the
delivery is not possible for certain items, customers will be requested to select
alternate items or if no alternate selection is desired by customer then she will
be promptly refunded against the non-delivered goods or services along with their
6) Wrong Product delivered from our side will be replaced and if we dont have
product at that time we will refund you full money but buyer needs to return the items for refund. If its used item we do not accept return.
Please give us your work address if no one in home to receive packages. We
do not leave package in door withour your permission, if you have given home address
please leave notes for postman to leave in door or somewhere safe place around
For each item we have mentioned time to ship along with the item image. These are indicative & approx values only and items can be shipped earlier or later also on case to case basis depending on availability of item and other factors.
Sometimes it is not possible to deliver order within specified time, as thing’s are unpredictable and does not work out as the way we planned them.
As our wearhouse is on India return address could be India or Australia
What if any Delays -
Time to ship mentioned on our website against each item are indicative and approximate values only and some times due to situations beyond our control, delays may occur. No refund, returns, replacement & exchange will be entertained for this reason.
However benefits such as some store credit to be used for future orders, free gift etc can be allowed on case to case basis.
If, for any reason, there is going to be a delay in shipping because a item is out of stock or If there is an unusual delay in filling an order, we will notify you by e-mail
However any dates for delivery are approximate only and we are not liable for any delay in delivering your order or any part of it. We may choose to deliver your order in separate parts . In some cases we may offer to refund you for unfulfilled part of the order.
VAT & Custom Duties -
VAT / Custom Taxes and Import Duties are not in our control. They vary according to the rules of different countries and must be paid directly by the buyer. VAT / Custom Taxes and Import Duties are not included in our ordering process, but may be charged to you by your government.
International customers are responsible for any customs or duty fees levied by their country. We have no control over these charges and cannot predict where they will occur, as policies vary greatly from nation to nation.
They are entirely your responsibility. The courier company may also charge some additional service charges over and above custom duty on case to case basis.
Color & description disclaimer –
Colours may slightly vary or may not, from what you see on your monitor with the
actual piece. This may be because of monitor resolution or picture tube variances.
The image shown is shot from the master piece and we always ensure we send you
the exact shown coloured product with the same workmanship and prints. Products
with dyeing work may have slight colour variations because of manual dyeing process.
While ordering on internet, we suggest that customers should be extra careful
of following -
1.Red, maroon and orange colors have a higher tendency to reflect a different
shade than other colors. For example even if you yourself try to photograph from
a digital camera or scan a red garment, in most of the cases it will show either
as maroon or orange on the computer monitor and vice versa. Though imaging technology
has advanced, still no full proof solution to this problem is available at the
2.Many a times green and blue shades also overlap. same is the case with offwhite,
white and cream colors.
3.Some fabrics like raw silk, khadi silk, cotton silk, south cotton, brocade have
a textured effect where we can see the weaving & threads are visible in different
directions which is a inherent characteristic or feature of that fabric and proof
of its authenticity. These are not defects. This raw finish is the beauty of these
4.Handcrafted, hand dyed, hand printed, hand painted, hand embroidered, handloom,
hand weaved products will always have minor differences when we compare them as
they are not made by machines. Each piece will be unique. Handicraft artisans
always try their best to make each piece better than the previous one. So, the
product will always have minor variation keeping the same theme constant in artistic
manner. The raw finish of the handicrafts cannot be compared with machine finished
products as this raw finish is the beauty of the handicrafts items.
Beads and sequences missing or coming off -
we believe that customers who are ordering items with sequence and other beaded
embroidery are aware of the fact that these shiny embellishments have a tendency
to come off. Even with the best of handling and care this cannot be avoided altogether.
Many a times during strict physical checking at the customs during transit, more
than usual sequences and beads come off. Many a times it may happen that you open
a box and find some pieces falling down on the floor. Or you wear the dress and
in few hours you might loose some of them. Do not panic or over-react because
if you look with a magnifying glass at any such dresses / sarees worn by others,
you will most certainly find some pieces missing or almost at a state of falling
We are committed to protecting your privacy. We collect information about you
for 2 reasons: firstly, to process your order and second, to provide you with
the best possible service.
We will not e-mail you in the future unless you have given us your consent.
We will give you the chance to refuse any marketing email from us or from another
trader in the future.
The type of information we will collect about you includes:
We will never collect sensitive information about you without your explicit consent.
Credit Card(from paypal)